Astor Bannerman FAQ’s

General FAQs

What are your office opening times?

Our Head Office and experienced team are available from 8am to 4pm Monday to Friday to answer any questions you may have. For queries, please use our contact form and we will get back to you swiftly.

Can I arrange a product demonstration at my home?

Yes. Our Product Specialists and Area Managers are always on hand to help and provide demonstrations at a time and place convenient to you. To book a demo or find out more, please click here.

Do you charge for demonstrations and quotations?

No. All demonstrations, quotations and even site surveys are completely free of charge and come with no obligation.

Do you provide team meetings for myself and my colleagues?

Yes – we are always keen to attend team meetings and  also run CPD sessions and can train you on our equipment as many times as you would like us to. We will also provide you with a certificate and light lunch on the day. To arrange a meeting, please contact us.

Who is the sales representative for my area?

We have Product Specialists covering the whole of the UK who would be pleased to answer any questions you may have. Please contact us to put you in touch with your local contact.

 

What do I do if I urgently need product assistance?

Call our head office on 01242 820 820 8am-4pm and speak with our experienced customer support team.  

How do I place an order with Astor Bannerman?

Please use our contact form which will be forwarded to the correct person in our friendly team who will be happy to discuss your requirements and guide you through the process every step of the way. Once you have done that, your order will need to be given in writing, with an official Purchase Order and Quotation Number if applicable. Orders may be sent in the post or by email.

Can I delay my install or service appointment, and if so, will you charge me?

Yes you can delay your install or appointment without charge as long as you provide 48 hours’ notice.

Do you have a brochure containing all your products?

Yes we have a range of brochures covering our different sectors.  You can download our brochures here.

However, our products range in price depending on your specification. For more information on pricing, or for a specific quotation, please use our Contact Form to send your query to us, and a member of our team will get back to you to discuss your requirements more fully.

Do you have technical information and drawings for your products?

Yes, we have technical information and drawings for all our equipment which you can find on our Downloads Page. If you can’t find what you are looking for or need further information, please contact us by clicking here.

How long is the warranty on my equipment and do terms and conditions apply?

Once registered, most of our capital products have a 3 year warranty against defects in manufacture. Please check your individual product details to confirm the term of the warranty offered. This does not affect your statutory rights.

To maintain the warranty, the equipment must be serviced at least on an annual basis by a competent, factory trained technician.  Service or repairs undertaken by persons other than competent qualified technicians will invalidate this Warranty.

To validate your warranty and for full terms and conditions, please register your product and your details immediately on-line at https://www.astorbannerman.co.uk/services/, email our support team: support@astorbannerman.co.uk, or call us on 01242 820820.

This warranty is provided by Astor Bannerman to the registered Customer.

Equipment requiring commissioning must be commissioned for this warranty to be valid.

 

 

What do I do if my equipment stops working?

In the unfortunate event that you experience an issue, contact our Technical Hotline straight away on 01242 820820 #3. They will be able to provide over the phone assistance where appropriate or arrange for an engineer to visit you and perform a repair. Please note, the more information you are able to provide about the issue and your details, including any reference numbers you may have, the more efficiently we will be able to assist.

Is your equipment WRAS or Kiwa certified?

Product compliance with the Water Supply (Water Fittings) Regulations 1999 England & Wales, 2009 Northern Ireland and 2014 Byelaws Scotland with reference to Regulation 4 can be demonstrated through a number of routes including KUK Reg4 (Kiwa), NSF approval scheme or WRAS. Where required, Astor Bannerman has certified compliance with KUKReg4 certification through Kiwa. Please see individual product pages for specifics. 

Sustainability FAQs

What is Astor Bannerman doing to be more sustainable?

We are actively reducing our environmental impact through initiatives such as installing solar panels at our factory, improving waste management to move towards zero landfill, and designing products for longevity and recyclability. We are also ISO14001 certified, demonstrating our commitment to environmental management, and are working on reducing emissions from business transport and product manufacturing.

What are you doing to reduce waste and energy use?

We have solar panels generating renewable energy for our factory and are working towards zero waste to landfill. We are also optimising manufacturing to reduce plastic waste and unnecessary energy consumption.

Are Astor Bannerman products made from sustainable materials?

We prioritise recyclable and responsibly sourced materials wherever possible. However, as we manufacture medical devices, we must meet strict safety and durability standards, which can limit the use of recycled content. That said, materials like aluminium and steel in our products contain significant recycled content and can be widely recycled.

What happens to your products at the end of their life?
Our products are designed to last 10+ years, reducing the need for frequent replacements. Many components can be recycled, and we are actively exploring ways to improve repair, refurbishment, and take-back schemes to extend product lifecycles further.
How does Astor Bannerman ensure suppliers meet sustainability standards?
We work closely with suppliers to encourage responsible sourcing and reduce waste, and we are developing a supplier code of conduct to strengthen our approach.
Does Astor Bannerman measure and reduce its carbon footprint?

Yes, we are developing a comprehensive plan to measure and reduce our Scope 1, 2, and 3 emissions, ensuring we address our direct operations as well as our supply chain and product impact.

How does your sustainability work benefit customers?

By prioritising durability, energy efficiency, and responsible sourcing, we create products that deliver long-term value while supporting sustainability goals.

Does the company support employees in making sustainable choices?

Yes! We offer initiatives such as the bike-to-work scheme, on-site EV charging, remote working, and internal sustainability awareness campaigns to help employees make greener choices.

Will I have opportunities to contribute to sustainability initiatives if I join?

Absolutely! We encourage employees to get involved. Ideas and contributions are always welcome.

Postal Orders 

FAO: Order Processing
Astor Bannerman
The Elephant Works
Andoversford Link
Cheltenham
GL54 4LB

 

Email Orders 

sales@astorbannerman.co.uk

 

 

If you have any questions which we have not answered above, or if you would like us to list a FAQ above, please contact us and we will help you straight away.
Skip to content